Frequently Asked Questions
Outsourcing General
Q. Is cost saving the only benefit of outsourcing?
A. Cost saving is one of the major benefits of outsourcing. However,
availability of skilled manpower, requirement of temporary staff during season, faster turnaround time are few of the other benefits.
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Q. Does outsourcing mean layoffs at my office?
A. Not necessarily. Think of outsourcing when you require new staff member or a helping hand at the time of seasonal workload. Outsourcing can also help you in faster expansion of your business as you can have increased processing capabilities.
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Q. I am new to outsourcing.
A. Not a problem. Many of our clients tried outsourcing first time with us. Outsourcing with us is just similar to allowing your staff members to work from home.
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Q. How do you price your services?
A. Our prices are based on:
Bookkeeping      -   Hourly
Payroll               -   Number of employees per pay period
Tax Preparation  -   Complexity
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Q. How do you ensure quality?
A. We have a three tier review at EKM - processor, reviewer, quality manager. The three tiers are built to ensure that we deliver above 99% accuracy.
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Q. How do you ensure that my data is secure at EKM?
Q. How does your staff stay updated with the current law of our country?
A. We have specialized training programs for our staff members. They are
periodically trained about any update in law.
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Q. How will I communicate with your staff member?
A. You can communicate with our staff member through our Web based system - Engage, telephone, e-mail, chat.
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Q. What size of CPA/CA firm typically choose to outsource?
A. Anybody from a small CPA/CA firm preparing a few hundred returns to a
professionally managed big organization serving thousands of clients. The
relevance is of the work and resources you have to accomplish the same.
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Q. Do I need costly computer systems for you to work Remotely on my server?
A. No. You can start with your regular computer system. Technologies like GoToMyPC
and LogMeIn can enable us to login to any computer system you want.
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Q. Do we enter a formal contract before we start work?
A. Yes, we will sign a detailed Service Level agreement with you before commencing the operation.
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Q. How can you do better work for less money?
A. We are experts in our domain. We are more efficient than most internal accounting departments because we hire the best and the brightest. Moreover our staff relies on systems and documented processes rather than individual knowledge; this makes us far less vulnerable to employee turnover than a traditional solution.
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Process related
Q. How to start?
Q. What softwares do you use?
A. Tax Preparation
| US |
Lacerte, ProSeries, ATX,
ProSystem fx Tax, Drake, Ultra Tax CS, TaxWise, GoSystem RS |
| UK |
Digita, Abacus, Sage, TaxCalc |
| Canada |
Profile, CanTax, GenuTax |
    Bookkeeping
| US |
Quickbooks,
Write-up CS, ProSystem fx Write-up, Drake Write-up |
| UK |
Quickbooks, SageLine, Caseware |
| Canada |
Simply Accounting, QuickBooks, CaseWare |
And any other software that you may require.
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Q. How will I transfer input documents to you?
A. You can choose one of the following methods -
- Through our Web based system - Engage
- FTP to our secure server
- VPN connectivity between our offices
- Providing us access to your system through Remote Desktop or GoToMyPC
or LogMeIn
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Q. In what format will I get the prepared tax return?
A. You can get the output in the format required by you. Generally, we provide the PDF files and backup of the software file.
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Q. In what format will I get the output for accounting services?
A. You can get the output in the format required by you. Generally, we provide the PDF files and backup of the software file.
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Q. Do I need to go through all the input documents to check if the client has passed all the required documents or not?
A. No, you need not spend time on looking at the input documents. You should just pass the input documents to us and our team will
review all the input documents and will let you know what we have received and what is missing.
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Q. What if input documents have missing information?
A. We will let you know what we have received and what is missing. We can provide you the backup copy of
the software so that on receiving of the missing information you can complete the work at your end or you can pass the missing information to us, we will complete the job
and provide you the updated backup file.
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Q. I have a tax or bookkeeping software already running on my computer and I would like to maintain my accounts there only. How can you handle it?
A. We can login to your system through Remote Desktop or GoToMyPC or LogMeIn and work on your system.
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